Shipping Policy
At Sylvia & Grace, we are committed to ensuring your order reaches you as quickly and efficiently as possible. Please review the information below to understand our shipping process and timelines.
Shipping Details
If you place your order before 3:00 PM (GMT), it will be processed on the same business day.
Orders placed after the cut-off time will be processed on the next working day.
Once your order has been processed within 1–3 business days, it will be shipped via our trusted logistics partners. Delivery usually takes 4–6 business days, depending on your location and local postal conditions.
You will receive an email confirmation once your order has been accepted and is being prepared for dispatch.
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number and a direct link to track your order in real time.
If you encounter any tracking issues or delays, please contact our customer service team for assistance.
Shipping Costs
We are pleased to offer free standard delivery across the United Kingdom.
No additional charges or hidden fees apply — simply enjoy a smooth and worry-free shopping experience.
Delays in Delivery
We strive to meet our estimated delivery times. However, please note that delays may occur due to:
- Public holidays or weekends
- Adverse weather conditions
- Seasonal demand or courier delays
If your order has not arrived within the expected timeframe, please allow an additional three business days before contacting our support team. We appreciate your understanding.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@sylviaandgrace-boutique.co.uk.
Please ensure your cancellation request is submitted before your order has been processed or shipped, as once an order is dispatched, it cannot be cancelled.
Defective or Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of receipt at info@sylviaandgrace-boutique.co.uk.
Include the following details to help us resolve the issue quickly:
- Order number
- Description of the issue
- Photos or videos of the damaged item
Our customer service team will review your case promptly and provide a solution — whether that’s a replacement or refund, as applicable.
Contact Information
Website Name: Sylvia & Grace
Company Name: KARAMVIR SINGH
Company Registration Number: 1004261388
Tax Identification Number: BE1004261388
Address: Jacob Van Arteveldestraat, 9050 Ghent, Belgium
Email: info@sylviaandgrace-boutique.co.uk
Contact Form: Here
Customer Service Hours:
Monday – Friday: 9:00 AM – 9:00 PM
🕒 Response Time: Within 24 hours on business days