Legal Information

Last Updated: October 2025

Introduction

Sylvia & Grace, a Karamvir Singh Group company, values the privacy and rights of its users, particularly regarding automated data processing.
In line with our commitment to transparency, this policy outlines how we collect, use, and protect your personal data, as well as your rights under applicable data protection laws (including GDPR).

By continuing to use this website, you acknowledge and agree to the following terms and conditions.
The version currently available online is the only enforceable version until replaced by a new one.

Article 1 – Legal Information

1.1 Website: https://sylviaandgrace-boutique.co.uk
1.2 Publisher: KARAMVIR SINGH
Address: Jacob Van Arteveldestraat, 9050 Ghent, Belgium
Email: info@sylviaandgrace-boutique.co.uk
VAT Number: 1004261388
VAT Registration Number: BE1004261388
Customer Service: Monday – Friday, 9:00 a.m. – 9:00 p.m.
Response Time: Within 24 hours on business days

1.3 Hosting Provider: Shopify Inc., 126 York St., Ottawa, ON K1N 5T5, Canada

Article 2 – Access to the Website

Access and use of this website are reserved for personal, non-commercial purposes.
You agree not to use the website or any data contained within it for commercial, political, or advertising purposes or for unsolicited communication.

Article 3 – Intellectual Property

All trademarks, logos, images, photographs, texts, videos, sound clips, and digital content displayed on this website are protected under intellectual property laws.
Any reproduction or reuse of this content without written permission from Sylvia & Grace is strictly prohibited.

Article 4 – Site Management

The Publisher reserves the right to:

  • Suspend, interrupt, or restrict access to all or part of the website;
  • Remove any content that violates laws or disrupts operations;
  • Temporarily suspend access for maintenance or updates.

Article 5 – Responsibilities

The Publisher cannot be held liable for:

  • Technical issues, outages, or service interruptions;
  • Any damage caused to the user’s devices or data during site access;
  • Any legal action arising from misuse of the website.

Users are responsible for ensuring their own device and data security.

Article 6 – Hyperlinks

Creating links to this website without prior written permission is prohibited.
The Publisher assumes no responsibility for the content of external websites linked from this site.

Article 7 – Data Collection and Protection

Personal data collected includes:

  • Full name
  • Address
  • Email address
  • Telephone number
  • Financial information (used for payment purposes only)

Data is collected to:

  • Process orders and payments
  • Provide customer service
  • Manage user accounts and preferences
  • Ensure website security and improve user experience

All personal data is processed lawfully, fairly, and transparently under GDPR regulations.

Article 8 – Your Data Rights

Under GDPR, you have the following rights:

  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit processing of your data under certain circumstances.
  • Objection: Object to data processing based on legitimate interests or marketing.
  • Portability: Receive a copy of your data in a machine-readable format.

To exercise these rights, contact us at:
📍 Address: Jacob Van Arteveldestraat, 9050 Ghent, Belgium
📧 Email: info@sylviaandgrace-boutique.co.uk

All requests must include proof of identity. You will receive a response within one month, extendable by two months for complex requests.

Article 9 – Use of Data

Your personal data is used to:

  • Provide and manage our services
  • Process transactions and deliver orders
  • Verify user identity
  • Offer customer support
  • Prevent fraud and improve security
  • Send promotional and commercial offers (only with consent)

Legal basis: performance of contract and legitimate business interests.

Article 10 – Data Retention

Your data is retained only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When no longer required, your data is securely deleted or anonymized.

Article 11 – Data Disclosure to Third Parties

We may share your information with:

  • Payment processors (Visa, MasterCard, PayPal, etc.)
  • Shipping providers (to fulfill deliveries)
  • IT and analytics partners (for site optimization)

All partners operate under strict data protection agreements in compliance with GDPR.
Data is not sold or shared for unrelated third-party marketing purposes.

Article 12 – Marketing and Communication

You may receive promotional emails from us or our verified partners.
You can opt out at any time by contacting info@sylviaandgrace-boutique.co.uk or using the unsubscribe link in our emails.

Article 13 – Cookies

What Are Cookies?

Cookies are small files placed on your device that help improve website functionality and track user preferences.

Cookies Used on This Site

  • Google Analytics: Tracks visitor statistics.
  • Google Tag Manager: Manages website analytics tags.
  • Google Ads & Remarketing: Displays personalized ads.
  • DoubleClick: Manages advertising performance.

Cookies remain active for 13 months unless manually cleared by the user.
You may disable cookies in your browser settings at any time.

Article 14 – Product Presentation

Product photos and descriptions on the website are provided for illustrative purposes.
Actual items may vary slightly due to lighting or display differences.

Article 15 – Governing Law

These terms are governed by Belgian law.
In the event of disputes, jurisdiction shall lie with the courts of Ghent, Belgium, unless otherwise required by applicable consumer protection laws.

Article 16 – Company Information

Website Name: Sylvia & Grace
Company Name: KARAMVIR SINGH
Company Registration Number: 1004261388
Tax Identification Number: BE1004261388
Address: Jacob Van Arteveldestraat, 9050 Ghent, Belgium
Email: info@sylviaandgrace-boutique.co.uk
Contact Form: Here
Customer Service Hours:
Monday – Friday: 9:00 AM – 9:00 PM
🕒 Response Time: Within 24 hours on business days