Payment Policy

Secure Payment Options

Dear Customers,

At Sylvia & Grace, we strive to make your shopping experience smooth, convenient, and completely secure. We offer a wide range of trusted payment methods to ensure flexibility and peace of mind during checkout.

You can choose from the following payment options:

  • Visa
  • MasterCard
  • Maestro
  • American Express (AMEX)
  • UnionPay
  • Apple Pay
  • Google Pay (GPay)
  • Shop Pay
  • PayPal

All transactions are processed through secure and encrypted payment gateways, ensuring your personal and financial information remains fully protected at every stage of the checkout process.

Payment Security

We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your data. This means all sensitive information, including credit card details, is transmitted safely and cannot be accessed by third parties.

Your payment information is never stored on our servers. We rely only on verified and PCI DSS-compliant payment processors to handle all transactions securely.

Currency

All prices on our website are displayed in GBP (£) unless otherwise stated. If you are shopping from another country, your payment provider may automatically convert the total to your local currency at their prevailing exchange rate.

Please note that currency conversion fees (if any) are determined by your payment provider and are beyond our control.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing:

  • A summary of your order,
  • Payment details, and
  • An estimated delivery timeframe.

If you do not receive this confirmation within 24 hours, please check your spam or junk folder. You can also contact our customer service team for assistance.

Payment Issues

If your payment is declined, please ensure that:

  • Your card details are correct,
  • Your billing address matches your card information, and
  • You have sufficient funds available.

Should the problem persist, please contact your bank or card provider. Alternatively, you can try another payment method or reach out to us at info@sylviaandgrace-boutique.co.uk.

Fraud Prevention

To protect both our customers and our company, all transactions are screened for fraud. If our system detects unusual activity, we may contact you for additional verification or temporarily place the order on hold.
Please understand that this process is designed to ensure your security and prevent unauthorized use of payment information.

Contact Information

Website Name: Sylvia & Grace
Company Name: KARAMVIR SINGH
Company Registration Number: 1004261388
Tax Identification Number: BE1004261388
Address: Jacob Van Arteveldestraat, 9050 Ghent, Belgium
Email: info@sylviaandgrace-boutique.co.uk
Contact Form: Here
Customer Service Hours:
Monday – Friday: 9:00 AM – 9:00 PM
🕒 Response Time: Within 24 hours on business days